Shipping, Return & Refund Policy

Last Updated: May 2026

At Dimensions, we aim to provide a smooth and reliable shopping experience. Please read our policy carefully before placing an order.

Shipping Policy

Order Processing

  • Orders are processed within 1–2 business days after successful payment.
  • Orders are not processed on Sundays or public holidays.

Shipping Charges

    Delivery Timeline

    • Estimated delivery time is 3–7 business days depending on your location.
    • Delivery timelines may vary due to courier availability or unforeseen circumstances.

    Shipping Method

    • Orders are shipped manually using trusted third-party courier services.
    • Tracking information may not always be automatically available.

    If tracking details are available, they will be shared via email or WhatsApp.

    Incorrect Address

    Customers are responsible for providing accurate shipping details. Dimensions is not responsible for delivery issues caused by incorrect address or phone number provided during checkout.

    Return Policy

    Return Eligibility

    Returns are accepted within 7 days from the date of delivery.

    To qualify for a return:

    • The item must be unused and unwashed
    • Original tags and packaging must be intact
    • The product must be in resellable condition

    Non-Returnable Items

    • Sale or discounted products
    • Used or damaged items
    • Products returned without original packaging or tags

    Return Process

    To request a return, contact us with:

    • Order ID
    • Reason for return
    • Product images if applicable

    Once approved, return instructions will be shared.

    Return Shipping

    • Customers are responsible for self-shipping returned products.
    • Return shipping charges are non-refundable.

    If the return is due to Wrong product received or Damaged product received, we may reimburse the shipping cost after verification.

    Refund Policy

    Refund Approval

    Refunds are processed only after the returned product is received and inspected.

    Refund Timeline

    Approved refunds will be credited to the original payment method within 5–7 business days. Actual bank processing time may vary.

    Damaged or Incorrect Products

    If you receive a damaged or incorrect item:

    • Report it within 48 hours of delivery
    • Share clear product images or an unboxing video

    We may provide: Replacement, Full refund, or Store credit depending on the situation.

    Cancellation Policy

    • Orders can only be cancelled before dispatch.
    • Once shipped, orders cannot be cancelled.

    Contact Us

    For shipping, return, or refund related queries, contact us at:

    Email: support@dimensions.in